5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality management processes.
Safety guard businesses are unlike any seller that a property supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a method of verification and quality management to make sure that problems connected with the deficiency of performing these tasks do not start to occur.
In this guide we’ll discuss five (5) easy steps to enhancing your security guard service and attaining what you picture as your ideal mobile security London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is among those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security provider and ask yourself does it look adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb method to display if the guard is a fantastic fit for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a lot about what to expect from that shield and it provides you a chance to ask a different shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Just how long is each officer trained?
• Just how long can the security firm double lender?
• How thoroughly are your article orders clarified?
Determine the response to each of the questions and make sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your website special training to get an understanding of what goes into preparing a shield to operate in your property.
Guard supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel that their job isn’t important and they start to find themselves as not as a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
In case your guards must produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard provider provides a method of earning sure that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is happening with your security while you are not there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.